Books

Four Doors

Dealing with change? These four doors could help Have you heard of the four doors of change? This model, created by Australian innovation expert Jason Clarke, demonstrates which doors are open (available) and closed (not available) in times of change.The model allows you and your team to categorise and understand the effects of a change, big or small, in your workplace. Whether it’s a change in people, process, location or resources, you can use this information to help your team understand what will change and what will stay the same.The first door: Things that you did before, and will continue to do now This door is an open door; it signifies everything you do now and will continue to do in the future. This is a particularly important door to talk about with your team if they are apprehensive about a change, or if there is a very significant change coming. It gives them and you stability and certainty that there will be some familiarity.The second door: Things that you didn’t do before, and won’t do now This is a door that was closed before and will remain closed. It remains consistent; this door focuses on things you didn’t need to do or think about before, and will continue to not think about or do in the future. Often, change will bring new tasks and challenges, which is exciting; but it can also represent more work and cause you or your team to feel a bit nervous about trying new things. Knowing that there are unfamiliar tasks that you won’t have to handle can be reassuring as you lean into to a new way of doing things.The third door: Things that you did before, and won’t do now This door is a closed door, that used to be open. Tasks that used to be manual might now be automated; and your team may feel unsure about whether this will be a success, and how it will affect their activity on a day to day basis. Something as simple as a change in office location meaning you or your team will no longer visit your favourite coffee shop is a closed door.  Helping your team focus on letting go of these things, and replacing them with new routines, processes or activities will allow them to accept that these activities are no longer neededThe fourth door: Things you didn’t do before, and will do now This door used to be closed and is now open. It has all the new things you will be taking on, to replace the things you have let go of. This door represents an opportunity for learning and growth, both for individuals and the organisation. These are new skills and processes that will allow you to develop your role, try new things and hopefully, see better outcomes as a result of your hard work in embracing these changes.Putting it into practiceAs a leader of an organisation or a team, it is important that you look at this model of change from different perspectives; your own perspective first, and then the perspective of the people you lead. Each of these doors will look different for every individual in your team, regardless of whether you are all experiencing the same change, or different changes.Understanding what the change will look like for you, and working through any nervousness you have, will help you better support your team and your organisation more broadly.Some useful questions to ask yourself are:What changes am I looking forward to? Why are these changes exciting for me?What changes am I apprehensive about? What do I need to feel better about these?What can I rely on to stay the same? Once you have worked through these, ask your team the same questions. It will allow you to have an open and honest dialogue with them, understand how they are feeling, and create a space where they feel listened to and supported.Are you dealing with any change at work at the moment? Tell us about it in the comments below.

Books

What’s on your recovery rocket?

Look, I am not a big believer in balance.I am a believer in balance being an admirable goal, one that should you find it, will probably mean you live a much happier, healthier life. I have just spent so long searching for it that I am sure I am running out of places to look. And this is coming from someone whose biggest responsibility outside of herself is a kelpie. (Perhaps I could have found balance in a greyhound?)I lamented this problem to a much wiser colleague of mine, who is in possession of two golden retrievers, a husband, adult children, and, if memory serves me correctly, a cat. Rather than clipping me over the ears and telling me to get on with it, she took the time to introduce me to the Recovery Rocket. I looked at it with the requisite apprehension, but delightfully, there was nothing on there that seemed unattainable.Essentially, the recovery rocket provides a model for maintaining a baseline of mental wellness over a year, and then gives you activities to do during the week to top up your engine fuel. It was originally designed by an organisational psychologist called Andrew May, who created the model for the Australian Cricket Team.For your baseline, the model recommends:300 nights of good sleep (7 + hours of unbroken sleep) every yearOne big stretch break or ‘off season’ (a good week or two on holidays)Three mini breaks (long weekends in different locales)10-15 minutes of ‘slow time’ every day (going for a walk, preparing veggies for dinner, meditation, etc)30 weeks where you accumulate 100 recovery points. What are recovery points? Recovery points are points that you get for doing activities that you enjoy. Each has a certain number of points attributed to it, and the aim is to do enough activities each week to accumulate 100 points.In the model, points are attributed to massages (50 points), going for a walk (20 points), talking with a friend on the phone (15 points) and so on. However, you can make your own up instead.For instance, I have my weekly dance class racking up a solid 30 points for me every week, along with walking my dog on the beach (20 points), walking along the beach with my friend (10 points), sitting down to do some crochet or other craft activity (10 points), watching a few episodes of my favourite show (10 points), getting takeaway (15 points), dinner with a friend (20 points) and playing a video game (5 points).What I like about the recovery rocket model is that it is set up for success, rather than failure. To tell someone that they need 365 nights of a solid seven hours sleep every year in order to live a well-balanced life is, frankly, rude. One hour of meditation every day is somewhat excessive for your average executive and you won’t always rack up 100 points every week. And with this model, all of those things are okay. There’s no need to beat yourself up because you only managed 80 points one week. One night of tossing and turning doesn’t automatically mean you have failed for the remainder of the year.So, I have a challenge for you all. This week, sit down and make a list of 10 activities you enjoy, that are easy to fit into your week. Give them points based on how refreshed or rejuvenated you feel at the end of them. And next week, see if you can make it to 100 points.What will you put on your recovery points list? Share your ideas in the comments below.

2020 in review

It’s funny to think about the start of 2020 now, isn’t it?After one of the hottest summers on record, Australian teachers went back to the classroom with lesson plans, camps booked in and a few excursions and incursions to look forward to. After the black summer we had endured, we welcomed our students, parents and the wider school community back through the gates for another year of learning, growing, laughing and developing as a whole, relieved that the worst seemed to be over.Here at NESLI, we were excitedly planning events, developing new programs for school leaders across the globe, and looking forward to continuing to support school leaders at all stages of their career, as they in turn supported the school community.However, by March, students (and teachers) were being sent home across the country, and the around the globe. Some only for a couple of weeks, some for a month, and for students and teachers in Victoria, for almost half the year. Lesson plans designed for face-to-face lessons went out the window, excursions and incursions got put on hold and camps were cancelled in a year I think we can all be truly grateful is a ‘once in a lifetime’ event.Teachers were working in unprecedented circumstances and having to adapt so quickly from face-to-face to online instruction, a pivot that was nothing short of heroic on their part. There was more pressure on teachers’ time, energy and resources than ever before. Something we noticed at NESLI while facilitating leadership development programs during this time was the importance of ensuring that teachers had peer-to-peer and wellbeing support. While this could be found in their own school environment, having contact and support from people outside of their school community was often also beneficial. Despite the extra support we were able to provide, our surveys confirmed what we had observed; teacher wellbeing declined during this time.However, one bright light in this time was the calls from many different groups in society to finally recognise, appreciate and celebrate the role of teachers, school staff and school leaders. It was long overdue, but finally, it seems that the crucial role that teachers play is finally being recognised.Post lockdown, things began to get back to something resembling normal for some states and territories, much quicker than others. We noticed a marked sense of relief from teachers, school leaders and school staff at NESLI, as one by one, people got back to school. For Victoria, the reprieve was brief, before they went into a hard second lockdown. While teacher wellbeing is gradually increasing to pre-pandemic levels, there is still a long way to go. The leaders we have the privilege of developing and supporting have done a magnificent job of supporting their school community, and we are proud to support them in turn.As always, we looked for opportunities to support teachers, school leaders, school staff and school communities across the globe. A bright light for NESLI this year is the opportunity to partner with the Association of International Schools Africa, who are giving 80 of their member schools the opportunity to undertake the Staff Wellbeing Toolkit with NESLI. Locally, we have continued to work with many long time partners to support their staff internally.Looking forward to 2021, we are crossing our fingers that everyone was right when they labelled COVID-19 a ‘once in a lifetime’ event. We are hoping that people will continue to remember the incredible work and sacrifice that school communities made to ensure that kids were able to continue learning, growing and developing during a pandemic. We look forward to having the opportunity to support more teachers and school leaders to improve their wellbeing and develop their leadership skills. And we trust that we will get to see you all, in person, at some point during the course of the year.A very Merry Christmas, Happy Holidays and Happy New Year to you all.

New AISA partnership sees NESLI Staff Wellbeing Toolkit rolled out in Africa

The National Excellence in Schools Leadership Institute (NESLI) is proud to share that the Staff Wellbeing Toolkit is being made available to 80 schools in Africa, as part of a new partnership with the Association of International Schools Africa (AISA).Teachers and staff from participating independent schools in Africa will benefit from completing the Staff Wellbeing Toolkit over the next two years. AISA will be facilitating group sessions for teachers and school staff undertaking the program, as an add-on component to the online learning experience. It is anticipated that over 300 teachers will benefit from this program.Chanel Worsteling, AISA’s Child Protection and Wellbeing Programme Manager, said of the partnership; “The Staff Wellbeing Toolkit provided us with an evidenced- based wellbeing programme that we could offer our schools immediately. COVID-19 caused tremendous disruption and stress to all our member schools, placing a great deal of strain on our school leaders and educators. Being able to offer a flexible programme that could meet the diverse needs of our schools at an affordable price was an advantage of this programme over others that we assessed.”Antony Maxwell, Director of Learning and Development at NESLI, said of the partnership; “We are delighted to be partnering with AISA and are proud to be able to assist their member schools to increase the health and wellbeing of their staff.“Teachers and members of staff in a school community do amazing work, particularly given the immense challenges they face in the classroom. Surveys in Australia and more broadly across the globe consistently show drop in teacher and staff wellbeing in schools. NESLI’s Staff Wellbeing Toolkit is designed to give teachers the extra support and skills they need.”The Staff Wellbeing Toolkit is designed to enable teachers and staff to bolster their health and wellbeing by building their resilience, wellness practice and social capital. The toolkit was developed with educational leaders and experts, in recognition of the fact that globally, teacher health and wellbeing is declining dramatically. The Toolkit has been delivered to teachers across Australia and New Zealand, Finland and the US.You can find out more about the Staff Wellbeing Toolkit here.

I don’t have time to talk about the environment in my class!

Then don’t plan separate activities, simply make sustainability a common thread in your lessons, says Anick Chouinard, Program Convenor (and green warrior) at Griffith College in Queensland.

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How to stay above the line of choice

Books

Have you ever heard of the line of choice? It’s a really impactful tool for leaders and organisations to measure both where you sit, and where your team and organisation sit in terms of accountability, ownership and teamwork.

Below the line thinking usually manifests itself in organisations with cultural issues, where teams or individuals don’t feel comfortable, or don’t want, to accept shared or singular responsibility for the outcomes they produce. There is a lack of willingness to take personal responsibility. This is particularly true where the outcome is less than desirable. It is also really understandable; as Brene Brown explains in her Ted Talk, ‘blame is the discharging of discomfort and pain’ by putting it on to another person. 

On the flip side, individuals and teams who sit above the line are usually in an environment where they as a team and as individuals are happy to accept and be responsible for the outcomes they produce- not just the excellent ones, but the not so good ones as well. In these environments, colleagues usually experience a high level of psychological safety and are able to work collaboratively with each other. 

Antony Maxwell, Senior Leadership Facilitator at WLA, said of the model: “Staying above the line is actually really challenging for most individuals and teams. Personal responsibility can be really challenging. You also see different individuals, pairs and groups working above and below the line depending on the project and the interpersonal relationships at play. 

“For example, you might have two members of your team who work really well together and consistently operate above the line. But when those two individuals are part of a bigger group, they fall below the line due to the interpersonal relationships at play. 

“It is really important to acknowledge that everyone falls below the line, if not every day then certainly most days. It is about psychological safety, personal responsibility and a feeling of insecurity and inadequacy. Leading by example and actively reaching out to support team members who consistently display below the line behaviours can really help to bring the entire team above the line.”

Recognising and addressing below the line behaviours: Below the line behaviours will fit into one of the following categories or personas; Defend, Blame, Justify, Quit, Victim, Deny. These can manifest in a number of ways; for example, if you are in a meeting with a member of your team and discussing a project that perhaps wasn’t managed as well as you would have liked, they might say ‘I could have managed it better except I didn’t get the support that I needed from (team member/department.)’ That’s an example of the employee making an excuse or justifying the outcome, and in the process, blaming the other person or department involved. 

In this example, you also need to see personal responsibility being taken by every member of the team in order for everyone to be working productively; both the team member who is tempted to blame another department and the department that they believe didn’t contribute to a good outcome. 

Some coaching questions can be helpful in this situation; countering that response with something along the lines of ‘Okay. What could you/we do differently next time to better manage that team so that you work better together?’ or ‘What are some things you could do to help them to be more involved or take more ownership of the project?’ Hopefully, this will encourage your team to take more ownership by empowering them to think about how they can take more personal responsibility for the outcome.

Recognising and encouraging above the line behaviours: In terms of recognising above the line behaviour, it is summarised by the acronym OAR: Ownership, Accountability and Responsibility. This can manifest in a number of ways; for example, if you are working with your colleagues on a project and someone in the team has not met a deadline, they will feel comfortable to put their hand up and say something along the lines of; ‘sorry, I didn’t get that done in time. I know this will have an adverse effect on the project. Once it is done I will try to support the team in other ways until we are all back on track.’ That’s an example of an employee feeling comfortable within their team and organisation to take personal responsibility for their actions and the compromised position they have put the team in.

In order for the above to happen, your team has to feel supported and psychologically safe in the workplace. An employee or team who feels they are not valued, that they are in a precarious position in the workplace or that they are not well-liked by their team or manager is far less likely to feel able to take personal responsibility for their actions and the outcomes they produce. It has to be said that one of the most important things you can do as a leader to encourage above the line behaviour is to demonstrate it yourself.

 As good leaders we know that our employees aren’t perfect, and neither are we. We also know that at least once (probably more) we have been guilty of demonstrating that below the line behaviour. By demonstrating to your team your willingness to own your own mistakes and take responsibility for them, you create a culture that makes it easier to do the same. 

Identifying where you sit on the line of choice: 

Antony is a strong advocate for teams utilising ‘walk and talks’ to connect with their fellow colleagues and to identify where they are perceived to sit on the line. 

“I would recommend that you start with people you are close to and work your way out from there. People are far more open to receiving feedback from people that they have a close relationship with and feel psychologically safe around. Focus on identifying one thing you could work on in the next 30 days and then really actively focus on it.

Over time, expand your conversations to other people that you work with, your supervisor and even people in other teams. Knowing where you are perceived to be is really important.”